Description: At Chefini Restaurants, your satisfaction is our priority. Please review our refund policy below: Order Cancellations Orders can be cancelled free of charge before they are confirmed by the kitchen. Once an order has been confirmed and preparation has begun, it can no longer be cancelled. Incorrect or Missing Items If you receive an incorrect item or an item is missing from your order, please notify us within 30 minutes of receiving your order. We will promptly correct the issue by providing the correct item, a replacement, or a refund for the affected item. Food Quality Issues If you are not satisfied with the quality of your food (e.g., it arrived cold, spoiled, or not as described), please contact us within 30 minutes of receiving your order along with details (and a photo, where possible). We will review each case individually and may offer a replacement, partial refund, or full refund at our discretion. Non-Refundable Situations Refunds will not be issued for: Change of mind after an order has been confirmed Delays caused by incorrect delivery/table information provided by the customer Orders where the complaint is raised after the reasonable review window How Refunds Are Processed Approved refunds will be issued to the original payment method within 5–7 business days. For cash transactions, refunds will be issued as store credit or handled directly at the counter. Contact Us For any concerns regarding your order, please reach out to our staff directly or contact us at +234 813 682 6666 or info@chefinirestaurants.com and we'll be happy to assist.